Strategy on a page Workshop

I attended the one day strategy on a page course led by Amanda Stearn. It was held at St. Chad's Court, Birmingham with 16 attendees. I wanted find a way to align the Library service strategy to that of my organisation and present it in a simple format that is succinct. Amanda steered the conversation away from the NHS to give some context to how we look to strategies as a whole. Bringing the session back to healthcare with a host of examples and exercises, she put us through our paces eliciting ideas on what we considered contributing factors from macro drivers such as the HEE, service users, host organisations to SWOT (local and external factors) such as budgets, staffing pressures, technology, and the political climate.

Aligning the vision and mission to that of the organisations ensures that the strategies and operations executed advance those of the organisation. We looked at how different segments of a strategy fit together and what they address.
Why - Vision - Why the service exists
Who - Mission - Who the service is in support of the vision
What - Priorities - What the service intends to accomplish in to meet the mission.
How - Strategies - Outline of how the priorities will be realised
How, where, when - Operational plan - More detailed practical actions that will be executed to realise the strategies.

We practiced on a whole strategy and converting it into a one page document with the use of a very helpful template. We also had the chance to identify enablers which are the things that will impact and make what we want happen such as funding and technology.

Different terminologies are often used to describe the same thing such as mission / purpose or goals / priorities. It is important to avoid the use of passive words like "support" and embrace the use of power words like enrich and strengthen to sell the service as an integral instrument for meeting the overarching goals of the organisation. We were supplied with tips on how to engage team members in the process by supplying the priorities and having them individually give their opinions on post-its on what the operational plans could entail. This gives every team member the chance to voice their thoughts and then collectively work backwards to the core strategies.

The focus of the workshop was generating a strategy on one page but it gave insight into how a template can be used to derive the summary for the service from my organisation strategy and then develop the full strategy for the service thereafter. It was useful to work with others and see how our different organisations and ways of thinking influenced our approaches to writing and structuring catchy sentences to reflect what we want. I had a wealth of ideas which I intend to implement in the hopes of enhancing the content of the service strategy.

GDPR and #HIW2018

I was certain that after May the 25th there would be a barrage of lawsuits arising from who did what without consent. I'm relieved that the upheaval has subsided but the question remains IS IT REALLY OVER? The answer would be no. It was never meant to be a quick fix but a change in culture and therefore a regular practice. This much was reiterated at the GDPR training session I attended at Stewart House, London on the 2nd of July. Naomi Korn was a breath of fresh air and it was a relief to have no PowerPoint slides in sight.

The session consisted of case studies, question and answer sessions and covered the interplay between data protection and the GDPR changes. This extended to the need for the speed of the regulatory framework to catch up with the speed of technological change in order to discourage the commercialization of personal data. We also discussed how to collect and process personal data and what action plans we should have in place for our services. The highlights of the session for me were the six principles of data protection and the six grounds for lawful processing.

DATA PROTECTION PRINCIPLES	GROUNDS FOR LAWFUL PROCESSING
Lawful, fair and transparent	Contractual
Specific, explicit and legitimate	Legal basis
Adequate, relevant and not excessive	Vital interests
Accurate and kept up to date	Public interest
Kept for no longer than necessary	Legitimate interest
Processed securely	Consent

It is important to distinguish the need for consent from the other lawful grounds as it is the only one that requires the data subject to actively opt-in. An interesting note was that although individual personal emails constitute personal data, corporate emails do not so it's worth making that distinction.  If you use a system which creates a handicap to compliance, change it. It needs to work for you and not the other way around. There were handouts provided and references to other helpful sources. There's a lot of technical jargon muddying waters in some sources which in no way allays my concern of how to equip frontline staff, particularly Library Assistants, with the skills to ensure they comply with the regulations in their day to day practice. I have found some comfort in the content and straightforward language at https://naomikorn.com/blog/ which I have now shared with my team in the hopes of filling in the blanks and making the transition a gradual process.

I am in no way a GDPR expert but I did have some notions confirmed and some misconceptions  corrected. I left more confident than I arrived with an action plan sure to make me the least favourite person on my team for a few weeks. I'll need to soften 'em up with lots of chocolate and biscuits. My take home has been the need for experienced information professionals to apply a degree of reasonableness (Naomi's description) i.e. ask ourselves what we consider to be a reasonable expectation from the person who has entrusted us with their personal data. Some things will clearly be right and others will clearly be wrong whilst there will be grey areas. I say stay as far away as you can from what doesn't fall into the clearly right category and you should be fine.

It's also Health Information Week #HIW2018 and I have been tasked with organizing and promoting events. It happens to coincide with NHS70 and I used the opportunity to team up with the Trust Charity who are celebrating with Big7Tea parties. They have cake and we have sources of good quality health information. It's a match made in heaven. I also put together a looped PowerPoint for our local library to promote health and digital literacy, healthy lifestyles, mindfulness, and relaxation on their big screen. Thanks to the templates on the Knowledge for Healthcare blog, I also tailored some posters and promotional materials.

@Healthinfoweek is fast approaching @bhamcommunity. Health literacy levels are known to impact on health outcomes so join us to look at avenues for improving it #HIW2018 pic.twitter.com/mjj8gDYeaI

— Smallwood Library (@smallwoodlib) 25 June 2018

In other news, the team that brought you the Development Needs Analysis is getting back together. Yes, you heard right. Team DNA is back. Commitment, gluttons for punishment or just missing each other (I think quite a bit of the latter LOL). We'll be working together over the next couple of months to get the next survey for the development needs of the NHS Library workforce ready for next autumn. It's gonna be great.

Go Team DNA #HEELKS pic.twitter.com/grh0XLfkFj

— Abimbola Alayo (@abombolo) June 26, 2018

Network Day for Band 5 & 6 NHS Librarians

I attended this network day held on the 30th of November, 2017 at St. Chads Court in Birmingham which was originally aimed at Librarians in the Midlands but it was refreshing to see Librarians from as far away as Essex in attendance. I found myself  agreeing to facilitate a Knowledge Cafe which turned out to be a valuable experience because to be frank I had no experience as a participant or a facilitator. Within 24 hours, I read and watched everything I could on Knowledge Cafes and felt confident that I could do justice. Catherine McLaren started off the day with some housekeeping and a run through what the content of the day would be. She also introduced Clare Edwards and myself as co-facilitators for the day. Participants were asked to write their expectations from the session on post-its and put it on a board. These were put together as themes and ranged from gaining insights from others to learning about social media.

Identifying expectations at LKS band 5 and 6 network meeting in Birmingham. Learning from peers and sharing ideas #HEELKS pic.twitter.com/mtfwWCPAPC

— Clare Edwards (@ClareEdwards311) November 30, 2017

The first session was the Knowledge Cafe led by me
What went right
I started off by asking if anyone had ever participated or led a Knowledge Cafe to which I got a few hands up. I then had those with the experience to share what the concept was about and it was pretty much spot on. "A knowledge cafe is an opportunity  to bring a group of people together to have an open, creative conversation on a topic of mutual interest. It is meant to be informal, unstructured, fun, social and time-bound. It gives participants the opportunity to share ideas, observe & reflect, tease out information, and gain a deeper understanding".

With the concept thus explained, I supplied the topic for the Knowledge Cafe "What makes a good library website or intranet page?"

The participants were then asked to split into four groups and with 16 participants, there was an even split of four people per group.

I then requested for 2 volunteers from each group and informed the participants that there will be 3 rounds of 15 minutes each. At the end of each round, my volunteers would move to the next table and begin the conversation again. At the end of the 3rd round all participants would reassemble as one large group for an exchange of ideas. This worked really well and there was a real buzz in the room.

What went wrong
At the end of the first round, it became obvious the volunteers hadn't realized they needed to move in their pairs. I had to clarify this and in hindsight should have mentioned it earlier.

Despite trying to stay in the background (I remained seated as much as I could), the buzz in the room seemed to die once participants reassembled into one big group. I had to intervene and elicit contributions but when the contributions came they seemed to be directed at me rather than the group which was not the intention. In hindsight, when the group reassembled I would have reminded them that the segment was the same discussion as before but as one big group and withdrawn myself to the back of the room.

After a quick break, there was a conversation on actions participants planned to take based on what they had learnt during the Knowledge Cafe, who they might need to discuss it with, areas to be changed or developed for quick wins, and how they planned to review what they had done. Participants shared the intention to follow up on ideas such as having Library staff names and pictures on the site and minimizing discrepancies in information on the intranet and internet pages.

The next session was facilitated by Catherine McLaren and it covered how we might measure the impact of social media. She shared some basic information of the average Twitter account in the West Midlands to give a feel for what the statistics were. A very interesting conversation then ensued on what actually constitutes impact of Twitter, tweets, following, followers, likes etc. I shared that I often link tweets to the Trust Twitter handle in the hope of reaching more staff and considered it a win if it was re-tweeted on the Trust account. Although there was no consensus on what would be the answer, the session definitely got everyone thinking. It got me thinking about how many followers of the Library account were actually Library users and therefore if tweets were reaching as many people as we thought.

At this point, we broke for lunch and an opportunity to network.

Meed a nice hot cup of coffee #HEELKS pic.twitter.com/ljVqIBaITW

— Medical Librarian (@medlibrarian2) November 30, 2017

We returned for a session on Mentoring & Coaching led by Catherine McLaren where the attributes of each one were highlighted and usefulness discussed. There was also a sharing stories session where Liz Askew shared about co-presenting with a student nurse at the library induction for new student nurses. The student nurse shared her positive experience on the benefits of using library services and encouraged the new student cohort to make use of it too. I shared about my experience of professional development as a personal investment. I talked about how I commit personal time to make the most of opportunities, share goals with my line manager so that expectations can be managed, identify support from outside my organization, keep informed by subscribing to blogs and mailing lists, engage in the wider profession especially via Twitter chats, join free groups such as EAHIL & Health Libraries Group and reflect on my experiences which comes in really handy when it is time to revalidate.

After a short break, Clare Edwards facilitated a discussion on what the future holds for Library and Knowledge Services in the NHS. The contributions on this topic resulted in themes such as streamlining services and the effects it would have on demonstrating impact, mergers and more. Participants were asked to feedback on what went well and what could be improved at future events. I thought the day was well put together which gave participants the opportunity to brainstorm away from the hustle and bustle of daily service demands. I learnt a lot and established new relationships.

pic.twitter.com/KH1kS1qSBp

— Sherin Francis (@sherinlibrarian) 30 November 2017

I have also received feedback that my revalidation for 2017 has been approved so I am really looking forward to a relaxed Christmas. Feliz Navidad and see you in the new year.

Midlands & East Health Libraries Summer Conference 2017

This is the first conference in a collaboration between Health Libraries in the East of England and the Midlands. The conference was held at Abax Stadium in Peterborough and my motive for attending was to try and shake off my impostor syndrome. I have been in my current post for almost a year and I still feel like the new professional on the block. I hoped attending this conference would enable me get a greater understanding of services within my region, put faces to names as well as foster new and stronger relationships for future collaborative opportunities. Coincidentally, the theme for the conference was Collaboration & Partnership and there were over a hundred attendees looking to do just that.

It started off with a welcome from Ruth Carlyle, HEE Midlands and East of England Head of Library and Knowledge Services, who went through housekeeping and also requested for Regional LKS Leads who were present to introduce themselves. David Farrelly, Regional Director for the Midlands and East Health Education England, gave the keynote speech. He talked about how far services in the region have come and the need to champion what we do and what we have accomplished. He also talked about the benefits of having the Knowledge for Healthcare framework and stressed that embedded services are the life blood of everything that we do. There are various challenges across the NHS and it is important for Library Services to focus on how to provide support to meet these challenges. He discussed how connections are being made with professional bodies and supportive services as part of the A million decisions campaign and links between Library Services and Technology Enhanced Learning. I found it to be a good introduction to what can be expected from the conference.

Dir for ME talking about closer links between LKS & TEL #MEHLN2017 #lksstaffrock pic.twitter.com/GpAkFEQtp2

— imrana g (@imrana_g) July 12, 2017

The next speaker was Doug Knock, Library & Knowledge Services Manager at King's College Hospital NHS Foundation Trust. He talked about the Impact Toolkit from the Value and Impact task and finish group. He emphasised that it is essential to show our worth and the value of our services and the need to do this on a regular basis. He went through the content of the Impact Toolkit and the tools available on the KFH Blog. The impact toolkit was created as a metric for success that was generic enough for use by all Library services. He stressed the need to use the questionnaires as they are so that the results can be pulled together nationally. He also talked about the need to know the difference between impact and feedback as well as the importance of not just collecting evidence but making use of them. The impact toolkit is used in my service and is without a doubt one of the most important tasks within the service. I believe it is also necessary to recognise obstacles to its use such as getting service users to participate in case studies and time to collect the evidence. I don't believe this should be a deterrent but it does make it a little bit more difficult.

After a short break where attendees interacted and examined the poster submissions, Mo Hussain, Knowledge and Evidence Specialist, East of England, Public Health England,  gave a session on how they support collaboration between the public health community and NHS libraries. He talked about the difference in the support their Library Services and Evidence Services offer. He also discussed the support they give to local authority public health teams such as access to PHE e-journals, EBSCO Discovery, Annual learning and networking events, practice examples, and searching guides on the Library platform, offering training and organised a mailing list. I intend to join the mailing list as a way of keeping up-to-date with current developments relating to our Public Health counterparts.

Mo Hussain talks about how the PHE Library Service supports collaboration btw the public health community & NHS libraries #mehln2017 #HEELKS pic.twitter.com/aYk25vaJsb

— Abimbola Alayo (@abombolo) July 12, 2017 

Up next, Peter Ransome presented on a collaboration between the Hospital Library services and Dementia teams at James Paget University Hospitals NHS Foundation Trust. He talked about the embedded services they offer to the dementia team such as current awareness, research support, promoting Library services within the team and during Dementia Awareness Week. Ali Thayne shared some practical examples on how this service impacted on patient care in practice. The results received from literature searches led to the use of memory dogs for patient care and had a positive impact on staff morale. They also led to introduction of dignity gowns which reduce indecent incidents with patients.

#mehln2017 further lit. Searches for clinical staff that changed practice pic.twitter.com/vGYRUmsKPr

— WilliamHarveyLibrary (@GEHLibrary) July 12, 2017

We broke up for lunch and some networking.

Lunch is being laid out - quite an amazing spread! Shellfish lovers: the prawns are right behind the MedHand stand.😀 #mehln2017 pic.twitter.com/z6TEnSsnnK

— Medhand (@MedhandApps) July 12, 2017

We return from lunch to a session with Ruth Carlyle on working with voluntary sectors and providing public patient information. With growing pressures on NHS services, patients and the public need to be able to access quality information to improve their understanding and support decision making for their care and that of loved ones. She stressed the need for services to work in partnership with other organisations across different sectors. She discussed the Information Standard Kite Mark which identifies organisations certified for generating high quality information and Accessible Information Standard which all NHS and Social Care providers are now required to follow by law.

There were several short breakout sessions. The first I attended was the Best Practice session facilitated by Pip Divall, Clinical Librarian Services Manager, University Hospitals of Leicester.This was very interesting because it was quite interactive rather than just listening to a presentation. Participants discussed whether services were following best practice or even able to identify what is considered to be best practice. This led to a very riveting discussion on whether we as information professionals practice what we preach  which is evidence based practice. There were a lot of reasons mentioned as barriers such as time constraints. Some suggestions made by participants for overcoming obstacles to sharing best practice include blogging about experiences in real-time, setting aside downtime for discussions with colleagues, job shadowing, and tweeting about experiences. Pip has put together a summary from the two sessions she facilitated.

The next breakout session I was at was on Skills modules and led by Preeti Puligari, Deputy Faculty Knowledge Manager/Outreach Librarian, Heart of England NHS Foundation Trust. She talked about a proposed suite of e-learning modules for delivering training for NHS staff called STEP. It is due for launch in the very near future and aims to provide a platform with seven e-learning modules on tpics such as searching principles and HDAS which can be adapted by any Library service for their own use. The modules are aligned to the health sector and incorporate interactive elements e.g. 3-D. It is created in a generic format to suit the needs of staff in all sectors including Public Health and will be centrally located with no requirement for a username or password. There is an absence of screen shots to ensure that it is future-proofed so that if interfaces change, it remains relevant. I look forward to introducing it to our users as a way of refreshing their memory on searching skills. I also wonder if an element of it might be useful for users who are new to searching.

The breakout session on Revalidation for nurses was led by Jane Cooper, Librarian, Northamptonshire Healthcare NHS Foundation Trust and Catherine McLaren, Library & Knowledge Services Manager, George Eliot Hospital NHS Trust. Catherine talked about how they support nurses through writing reflective accounts of their practice or literature they have found for their revalidation. It involves small groups being engaged (no more than 4) in a confidential environment to enable positive results from the sessions. They talk to those undertaking revalidation and get them to hear from those who have completed it. The service also gathered information sources for revalidation on the Library website which has proved to be quite popular. The sessions provided by Jane involves showing ways of repackaging of existing knowledge over a two and a half hour period. Participants are required to book ahead and asked to bring a topic from their current practice as a basis of the searching they will do. They are shown how to navigate healthcare databases such as Trip, Cochrane and they conduct a search on the topic they have supplied. It is important to try and get participants to feed up to date evidence back into their day to day practice to garner continued support of the service from the Trust. At the end of each session, the participants fill in the reflective template for their revalidation.

Other sessions I was unable to attend were on CASH, Pop-Up Libraries, and the Technology Jam. The twitter comments proved a good way to catch up on these #mehln2017. The conference ended with presentation of prizes for competitions by Ruth Carlyle and Imrana Ghumra, Professional Advisor, Library & Knowledge Services Health Education England, East of England. On that note, I bid farewell to Peterborough.

No visit to #Peterborough would be complete without a couple of classic photographs of @pborocathedral #melhn2017 pic.twitter.com/mN0zEdp7Be

— Dr Ruth Carlyle (@RuthCarlyle) July 12, 2017

Moving forward - a catchup post

I fear my blog has been sorely neglected in the past few months. I'm not sure if it was the exhiliaration of completing the Knowledge for Healthcare Leadership Development Programme or the prospect of dealing with the coming financial year but either way I'm back to share what I've been up to since February.

I attended a Synthesising and summarising workshop led by Tim Buckley Owen. The event covered a variety of methods for streamlining and categorising search results for users without losing valuable and relevant papers. The idea is to minimise the work the user has to do from the results received. What stood out to me was the need to scan through my results at least once to get a flavor of what my search retrieves which then puts me in a better position to select, reject and prioritise especially since my background isn't clinical. Although the concept of summarising seemed straight forward, the reality was much more daunting for me. Abstracts can be helpful but in the grand scheme of day to day tasks I find it difficult to incoporate this into my work. There was also a Finding and summarising evidence for service transformation worshop led by Anne Gray. The purpose of the course was to help librarians understand how to find and present evidence for different clientele such as commissioners and managers. I learnt about sources these clientele are normally familiar with and how it informs the decisions they make.

The Searching and beyond workshop led by Morwenna Rogers, Rebecca Abbot, Alison Bethel was a revelation for me. I have not had any direct experience in systematic reviews myself but I have often wondered how I would cope if such a request was made. This workshop put all my fears to rest. It had just the right mix of preparatory work, activities and teaching. I learnt about the various steps involved in completing a systematic revew and what each one entails. From scoping searches to protocols and data extraction, no stone was left unturned. It helped me to make sense of the process and establish questions I should be asking if supporting a systematic review. What I took away as the highlight was the need to determine who is on the systematic review team and identify my role within that team. It has led me to add support for systematic reviews as a service we offer which is currently being promoted.

I was involved in a discussion about the possibility of pursuing a Masters in Library Science without having to pay tuition. My investigation yielded results which really suprised me because apparently you can. It involves the expense of travel but I believe that is a small sacrifice. The University of Boras offers a Masters programme in Library and Information Science, Digital Library and Information Services which is free to EU citizens. It requires the completion of 120 credits over a 2 year period and never fear, the instrucion is in English.

As part of the Midlands E-Procurement Group, I am learning about the resource deals available and it is also giving me the opportunity to put faces to names within my new NHS Library Service region. I am happy to say my project work for the leadership programme proved useful for me when I needed to develop the Library survey. I am looking forward to Health Information Week #HIW2017 and the Midlands and East Health Libraries Summer Conference. I'll be keeping you informed in my next post.

Knowledge for Healthcare Leadership Programme - One year on

The pilot of the Knowledge for Healthcare Leadership Development Programme is now over and it has been a very interesting journey. It was delivered based on the model of the CILIP Leadership Programme but tailored specifically for healthcare librarians, information and knowledge specialists. It had a cohort of 24 participants split into four project groups. Participants were encouraged to complete the Leadership aspect of the CILIP PKSB to identify skills that might need cultivating or improvement both before and after the programme. We were also required to attend a number of compulsory elements which were held at various locations in England.

Huge congratulations to all the Knowledge for Healthcare Leadership Programme participants #kfhleadership pic.twitter.com/0kZ7I3y4eP

— Jo Alcock (@joeyanne) February 14, 2017

Discussions, Webinars, and Workshops
We used the Virtual Learning Environment (VLE) portion of the CILIP website to complete activities on leading others and one's self. Some of the topics raised in discussions include leadership, management, the impact toolkit, and networking skills. There were also webinars on leadership theories and approaches, people management, strategic thinking and planning, stakeholder analysis and engagement, project management, and elevator pitches. I found all these very fast paced especially as you try to incorporate it into your daily tasks. It helped that there were no deadlines for specific tasks and I did find it useful to come up with my elevator pitch for varying stakeholders. There were also a series of workshops all participants were required to attend which covered topics such as the introduction to leadership, different leadership styles and the situations in which they are used, communication, and change management.

Action Learning Sets (ALS)
The action learning sets were split into individual project teams. I learnt a lot about coaching and mentoring which serves me when I conduct one-to-one's with colleagues. I also learnt a lot about myself, my hopes, dreams, aspirations and most especially what I did not want for my professional career. It allowed me to share my anxieties in a safe environment and reflect on actions that I might be able to pursue to assuage them. I was also able to offer my support to colleagues and improve my listening skills. I honestly consider it to be the aspect of the course that I looked forward to the most and my team have decided to keep having them even though the programme is over.

Project
The project I was assigned to involved the preparation, distribution, collation, and analysis of a survey of the development needs of health library staff. The other projects were:

• Collaborative working across HEE Midlands and the East
• Identifying the skills base for innovators: a knowledge management initiative for LKS staff to enableknowledge sharing to drive innovation at the Trust level
• LQAF Peer Review in HEE East Midlands to contribute to the development of a national approach

My team started our project by ascertaining what the expectations were and investigating existing literature and the results from previous surveys. The responsibility for managing the project was split equally between members of the team and rotated as agreed. We were spread across England but with the help of teleconferences, webex and email, we were able to maintain a smooth flow of communication.

We piloted the survey with colleagues before rolling it out in December. It was closed in January and we were able to collect 758 responses. The analysis of the results is currently being carried out. We hope the report will help inform the direction of professional development for health library staff across England. It was a good opportunity to work efficiently with others towards a common goal by sharing ideas and responsibilities.

My wonderful project team

Conclusion
The programme has brought to the forefront of my mind that leading is not just about managing people but also being productive, improving one's self, reflecting on what you learn, and most of all contributing to the wider profession. It has afforded me the opportunity to foster lasting relationships with colleagues from various geographical locations. I have learnt so much and gained more confidence in my own leadership abilities. I have finally turned to the PKSB to identify gaps in my skill set, consider future career prospects and I also consider it a useful tool when completing my Revalidation.

With the support, understanding and encouragement of my project team and our facilitator, Jo Alcock, I was able to pursue a different role and move cities with a one and seven year old during the course of the programme. I hope this post goes some way in demystifying perceptions of what is expected of participants. Whatever your situation, I strongly recommend it as a positive career move. Whether you are wondering if you are suitably qualified or you have pressing family commitments, my advice is to apply.

DAY 2: Health Libraries Group (HLG) Conference 2016

Day 2 of the conference promised to be as interesting as Day 1 as it started off with a Keynote speech by CILIP President Nick Poole on championing the role of information professionals in the future of healthcare. He stressed that we are sailing into an era in which evidence is all and we need to keep adapting and cannot afford to be complacent. He highlighted that the representation of information professionals can no longer be defined by job title, something that resonated with me from past experience completing surveys. He rounded up with the view that the future of the healthcare sector depends on harnessing the skills and ethics of Library and information professionals to deliver services that are smart, sustainable and future-proof. It is important to share the good work we do to demonstrate the value of trained professionals in the healthcare sector.

How health librarians contribute to the healthcare sector & the value of trained professionals #hlg2016 pic.twitter.com/Xe8ahZUm5g

— Rachel (@Rachelgiles) September 16, 2016

This was followed by an inspirational keynote speech by Lynn Daniel on how Expert Patient Programme Courses (EPP) helps people with long term conditions self-manage. The programme tutors and volunteers consist of ex-participants with long term condition themselves who can relate to the issues participants are facing. Some of the techniques they teach include distraction from pain, positive thinking/affirmation, action planning, problem solving, healthy eating, relaxation, mind body connection and physical activity. Some of the attributes she reported participants developing include a can do attitude, confidence, coping strategies, self-belief, positive thinking, empathy with others and an understanding that others have the same issues as they do.

David Stewart presented the first parallel session I attended on Knowledge for Healthcare: workforce planning, development and beginning the transformation. He showcased some of the achievements such as key CPD resources like the PKSB for health, Learning Zone, Leadership Programme, Talent Management Toolkit and a national CPD programme in the works. He talked about the existing criteria for the redesign of library and knowledge services and ideas such as a national library management system. I found Philip Barlow's presentation on producing introductory videos for library services interesting. It was useful to get to grasp with the real challenges they present such as finding time to record, a quiet place to do the recording and arranging with those appearing on screen. Philip stressed the need for the videos to be concise, to the point and welcoming. The video he produced covered the nature of the library service and was split into four sections on how to join, that you can borrow, electronic resources and training. It lasted 6 minutes (90 seconds per section) and took 14 weeks to complete. They introduced the video using multiple languages to make it friendly. These videos get NHS users to consider using the Library before they actually need it. It isn't always easy to get a slot for the Library at inductions or part with library staff to attend these inductions so these videos are a very useful alternative. He finished with a reference to a good presentation on online training using screencasting by Jane Cooper.

After a short break, I attended a parallel session on reviewing the NHS Library Quality Assurance Framework (LQAF) by Dominic Gilroy, Clare Edwards, and Linda Ferguson. Linda started off with the history of quality assurance in NHS Libraries and highlighted what past assurance systems have achieved which include new positions, investments, refurbishments, raised profiles, evidence, innovation and service improvement. Clare then talked about issues necessitating a review now such as the constantly changing NHS environment, meeting the KFH aims, and the HEE Quality Strategy and Framework. Dominic talked about the initial work that has been done on the revised LQAF. The emphasis is on a product that is aligned to the HEE Quality Startegy, HEE Quality Framework, and Knowledge for Healthcare. A non-restrictive product which is outcomes focused. Completion time and effort required needs to be minimised and it should be applicable across the NHS in England. They have agreed on the aims of the Task and Finish Group, engaged in a literature review, gathered feedback from library services and are awaiting outputs of the evaluation framework sessions. There was a hands-on exercise requiring attendees to consider a quality assurance exercise they have taken part in and complete the sentence, LQAF would be even better if ..... Recurring themes included the need to be less time intensive, more focussed, less frequent, common understanding, more friendly, also a visual board for the financial year where feedback and evidence collected can be added for collation when LQAF is due.

We broke up for lunch which gave me the opportunity to catch up with members of my project team on the Knowledge for Healthcare Leadership Programme. This was followed by the Bishop and LeFanu Memorial Lecture where Triathlon coach Gareth Allen presented on how exercise can have a positive effect on mental health. It linked well with the earlier speech by Lynn Daniel. He talked about the benefits of physical exercise on mental wellbeing and gave case studies with practical examples on how exercise has helped some patients with mental health issues alleviate their condition. Some implemented solutions for mental wellbeing include Fieldhead Fit, Parkrun, Running / Sports Club and Low intensity exercise for those with less mobility.

There was a Question Time panel where thought provoking questions were both asked and answered from the floor and the panel. It was all quite intense. They covered what the single most important priority for Knowledge for Healthcare is (Patient and Public agenda), linking Knowledge for Healthcare to the Higher Education sector, issues with HDAS, succession planning, role reclassification from Admin/Clerical to Scientific/Technical, affordability of accredited courses, loss of the wealth of knowledge and existing skills from NHS Direct and pro-rata CILIP membership fees for part-time staff.

Question Time Panel #hlg2016 pic.twitter.com/OMhHX50bP7

— HLG SIG (@CILIPHLG) September 16, 2016

The last session I attended was on practical tools to collect evidence of impact using the online toolkit by Susan Smith & Doug Knock. There was a great exercise which encouraged us to arrange our evidence in order from feedback to impact as a way of identifying what is most relevant for submission to demonstrate the value of the service being offered. It is also important to consider whom the measures are being done for. The conference closed with Sarah Hennessy thanking speakers, sponsors, attendees and giving out the prizes for competitions including exhibition posters.

A lot of the conversations I had steered me towards how much the conference content centred on NHS work and how attendees from other health sectors would probably feel left out. This is something that would need to be rectified if we are to foster partnerships for Knowledge for Healthcare. I had a great time at my first HLG Conference and learnt a lot that can be implemented in my own service. Looking back, I feel like I could have done more but I was quite wiped out by the end. There was a lot of content and not quite enough time to process them. It left me wondering if an annual one day conference supplemented by frequent workshops might be an option. It would probably make it more affordable for those willing to self-fund and might make it easier to convince organisations to sponsor. It could result in boosted attendance and perhaps more paraprofessional attendees. Food for thought.

DAY 1: Health Libraries Group (HLG) Conference 2016

Following an eventful workshop in Manchester for the Knowledge for Healthcare Leadership Programme, I made my way to a very foggy Scarborough for the 2016 HLG Conference This was my first time at the HLG Conference and it was held at the Scarborough Spa. I was amazed by how easily I was able to identify acquaintances from Twitter and finally connect in person. There were lots of tweets from the conference at #hlg2016 and more on the event can be found on the CILIP website.

Sarah Henessey, HLG Co-Chair, started us off with a welcome address and some housekeeping rules. The keynote address was made by Patrick Mitchell & Louise Goswami from Health Education England. It was based on how much of the Knowledge for Healthcare framework has been implemented. Patrick highlighted the need to consider how we can cope with the sheer volume of available knowledge and information. He talked about the many ways in which Librarians have been contributing to the implementation of the framework and called for everyone to get on board with the programme and join the dialogue. Emphasis was placed on the need to mobilise evidence and organise knowledge into practice as well as recognising the age gap in our clientele and getting them the help they need how they want it. The Knowledge Management Toolkit, which contains case studies about what others have done in their organisations to improve patient care, was also launched.

We heard Louise talk about how partnerships are central to the success of the framework. She stressed the need for communication and engagement including how important it is to talk about the direction of travel for all our efforts. She talked about the visual identity of the Knowledge for Healthcare framework that has been developed and highlighted the newly available guidance and ideas bank produced by the Public & Patient Working Group with a focus on a role Librarians need to play in the public and patient agenda. Other areas she covered include extending our reach to commissioners, public health etc through the Service Transformation Group, working with information providers such as Public Libraries, creating best practice guidelines and developing a collaboration portal for current awareness, E-Learning (STEP) - the need to develop resources nationally to be provided locally thereby reducing duplication of effort, an evaluation framework to develop impact objectives and impact indicators, the need to review LQAF by developing guidance, standards, as well as launching a pilot.

Creating a visual identity for Knowledge for Healthcare - @GoswamiLouise #HEELKS #hlg2016 pic.twitter.com/UgpGgmE8Cp

— Ruth Carlyle (@RuthCarlyle) September 15, 2016

Patrick covered the investment needed by the Resource Discovery Working Group to select the best tools available to make resource discovery as agile as possible, optimising funding, the learning zone to allow you look at where you are at in your development, the PKSB for health to give a sense of gap analysis, the Talent Management Toolkit was launched, bespoke development programmes to be developed by the Leadership Academy for Bands 8a and upwards, a joint campaign with CILIP advocating the Librarian as central to manage evidence and knowledge to support the NHS by mobilising evidence to the bedside. He also stressed engaging with Sustainability and Transformation Plans (STP) leaders as the only game in town. There is no plan B.

David Stewart took the opportunity to advocate for succession planning and encouraged attendees to consider the next steps in their professional careers and consider applying for the second cohort of the Knowledge for Healthcare Leadership Programme which Patrick had mentioned would be open for entries soon. This was followed by a break which led us to the first break out session. I attended the session on Consumer Health Information by Ruth Carlyle from Macmillan Cancer Support. It focused on how the voluntary sector can help health information services provide content and support to help individuals make decisions about their health and treatment. She highlighted the available resources and stressed that it is the responsibility of the Librarian to ensure the information provided is of high quality. She also referred to the British Medical Association criteria as single tangible criteria to use in determining the usability of information found. Medium is important - conversation, hard copy, and digital referencing  however people act more on information they receive in conversation because it is personalised.

Fran Wilkie & Michael Raynor from NICE presented to how to use NICE Evidence Search to help users make better, quicker, evidence based decisions. It is useful for quick information not primary research articles. There was a hands-on workshop based on scenarios which illustrated that the NOT operator cannot be applied because a lot of content contains the phrase "do not use" and applying truncations breaks the relevancy ranking. The exporting function has been reintroduced allowing 250 results at a time. Fran referred us to the training materials and help guides on the NICE communities page for Library and Knowledge Services staff.

I attended the session led by Catherine McLaren and Jane Cooper on how to support nurses and midwives through revalidation. They make use of reflective practice sessions to support those with no recent study experience. They help attendees learn skills that can be fed back into the organisation. They learn to consider events to reflect on, how they can relate it to everyday situations, how to conduct literature searches. These sessions serve as an indirect mechanism for encouraging evidence based practice within the health service. They need to be well marketed to encourage uptake and there should be a clear statement of the aims and objectives of the course.

Gaby Caro from the World Health Organization called for contributions to the Hinari project after describing the changing environment for training in the developing world. She asked attendees to take a look at the materials on the Hinari training portal and make recommendations to support colleagues at hinari@who.int. Next up were Shane Godbolt and Cheryl Twomey with a presentation on Knowledge Management for Health. They stressed the need for co-development among professionals regardless of the continent they are based at. Shared learning will serve to improve health across the globe. Information is only effective when it can be accessed by those who need it where and when it is needed and sadly that is not the case in some developing countries. They mentioned that lack of African initiatives bring driven from within the continent is an impediment. African learning needs to be translated into African development e.g. research on the Ebola virus epidemic. There is a need to identify, strengthen and sustain knowledge management initiatives in Africa to support increased access and use of health information. Some of the challenges currently being faced include infrastructure (electricity, internet), cost of information, knowledge and delivery systems, lack of a reading culture, domination by non-local players.

On that note, the sessions ended but the day did not as attendees returned to the Scarborough Spa later that night for dinner and dancing. The Mayor of Scarborough and his wife also made an appearance and it was a pleasant evening giving way to the second day of the conference.

July Catch Up

I am a third of the way through the HEE Knowledge for Healthcare Leadership Development Programme and I can say its been harder than I thought it would be. The lack of posts on my blog can attest to this. I find it a fulfilling programme though. I am fortunate to be on a project with an understanding team. We plough through the work and step in for each other when there are challenges or conflicting priorities. I have had an opportunity to network with other participants and manage the project for my team. Team members are spread across England so we have found teleconferencing a useful way of keeping in touch. With an action learning set next week and the CILIP Conference tomorrow (I will feedback on this), I have been pretty busy. The greatest challenge for me has probably been balancing the requirements of my job with the requirements of the programme. My colleagues do their best to support me for which I am grateful and keeping things on my calendar at all times ensures I am where I need to be when I have to be.

The Library on our Newham site has undergone a thorough refurbishment. It is now fresh and  open plan with new furniture, equipment and Barts Health colours. After lots of moving, weeding and planning, it has really come together. I was based on-site during the refurbishment and this meant I was tasked with doing a lot of the normal day to day stuff. It was a very useful exercise as I got to know a lot more users, I got to brush up on some of the skills I hadn't used in a while, and it gave me a greater appreciation for the amount of work the frontline staff do in so little time. I salute them.

Literature searches requests seem to be on the rise because it feels like there are no breaks in between. I have also had my share of information skills training, inductions and exhibition stands. I appear to be adapting a switch on/switch off mode when moving from one task to a completely different one. I must confess that it is keeping me sane. I have also been liaising with my colleagues from Partnerships in Health Information (Phi) on developing the blog. Do follow us for interesting updates to and from Africa.

I find the new proposed CILIP membership model a welcome development. I also await CILIP's Royal Charter of Registered Practitioners and wonder what sort of impact this combination will have on registration figures and the profession as a whole. It would be great if job descriptions and remuneration could also be policed to demonstrate the value of trained professionals. I guess we'll see.

Knowledge for Healthcare Leadership Development Programme

The launch of the Knowledge for Healthcare Leadership Development Programme #kfhleadership was held today at Stewart House in London and I consider myself lucky to have been able to attend as one of the 24 participants for the 2016-17 cohort. The programme is a pilot initiative based on the model of the CILIP Leadership Model with the Knowledge for Healthcare Framework in mind. It is aimed at librarians, information specialists and knowledge specialists in the healthcare sector who wish to develop their leadership skills. The one year programme has been funded by Health Education England and participants will take part in a project and are required to attend four workshops and three action learning sets. We are also encouraged to attend the CILIP and Health Libraries Group conferences (This is not a compulsory component of the programme).

I was glad to see participants from different aspects of healthcare (not just the NHS), different parts of the country and different job roles (not solely managers). Jo Alcock did a good job of mixing everyone up so that we were forced to engage with one another not just people we already knew. We were joined by the Director of National Programmes for the HEE, Patrick Mitchell, and he noted how the launch itself is a testament to how far the Knowledge for Healthcare framework has come. Jo gave an overview of the programme and stressed how candidates are likely to gain as much from it as they are willing to give of themselves. Everyone had the opportunity to introduce themselves and share a bit about their current roles and what they aspired to gain from the programme. We also shared individual hopes and fears with common themes including the desire to build confidence, establish new relationships, learn about leadership skills, tips and tools whilst the most common fear was time constraint.

The next activity involved participants highlighting what they consider as the traits of a good/effective leader and high on the list was being passionate, impartial and inspiring. This led on to participants matching themselves to one of eight leadership quotes provided and then matching the quotes to those who had said it. The exercise made me realize that knowing who said each quote changed what some of the quotes meant to me. Jo also highlighted some of the things we should have noticed during the exercise and what they could mean such as who led the task, was quick to make suggestions or held back. We were introduced to leadership styles/approaches which was quite a bit to process. Some of them I was familiar with, others not so much. Senior Advisor, Knowledge for Healthcare, Sue Lacey Bryant pointed out that the transformational approach forms the basis for the Knowledge for Healthcare Framework due to the need to make a significant change.

We broke for lunch and some networking after which we had a learning from leaders session which involved hearing the leadership stories of others. Patrick Mitchell shared how in a bid to gain power, control and responsibility he realized it can only be gotten by giving it up. He also encouraged us to sell or stories and not to take no for an answer (within the right scenarios of course), stressing that there is always an honest way to achieve your goal. He pointed out that it is difficult to get others enthused about a plan of action when you don't believe in it yourself and stressed the importance of chance meetings and serendipity which was a common theme from all the speakers. National Programme Manager for Library and Knowledge Services at the HEE, Louise Goswami, emphasized the need to be confident in applying skills and lessons learnt in different sectors as well as pursuing opportunities when they arise. Director of Health Libraries North, David Stewart, raised the need to create opportunities, seize opportunities and know one's limitations.

We were then split into our group projects and I am working with my team of the training needs on NHS Library staff. We were able to plan some of the activities needed and identify preferred methods of communication for the project. To conclude the day, Jo told about what the next steps of the programme would be and what the tasks we are expected to do before then one of which is completing the leadership element of the CILIP PKSB. The PKSB was introduced after I obtained Chartership status and to be perfectly honest, I have shied away from it. This programme has forced me to face the gaps in my skill set and consider them by order of priority. I also consider it a useful tool as I complete my Revalidation for this year.

It was a packed workshop and many thanks to Jo for facilitating it. I look forward to communicating with participants especially as my group moves forward with our project. It will be interesting to learn from the experiences and perspectives of others and I look forward to doing just that.

Local strategic plans

I have had the Knowledge for Healthcare framework on the brain since the first time I read it in March. I just can't seem to shake it off and I'm unsure if it is the root of my current headache, strategic plans within local NHS Libraries to meet the vision of the framework. It is with great relief that I attended the London Health Libraries Strategy Workshop facilitated by Sue Lacey Bryant and Richard Osborn who kindly shed some clarity to the information stored in my scrambled brain. One of the most useful things I gained was the need to align organizational aims and objectives as well as CQC recommendations with the strategic plans of the library based on the primary drivers of the framework.


Some more highlights included:

• Rewording the themes of the framework  to reflect local principles.
• Collaborating actively on national programmes that may be implemented locally.
• Using the language of the organization's strategy (the purse strings) to talk futuristically.
• Finding ways to contribute to the restructure and financial stability of the organization.
• Finding ways to inform on decision-making in healthcare.

Am I sorted now? No. Am I where I was before the workshop? Definitely not. It was a very enlightning event which created the opportunity to discuss current issues with other NHS Librarians. It also contributed a lot to inform on my sponsored Study Tour which is starting to take shape.

Since my last post, I have been able to attend a Grand Round. It was great to see staff from different clinical departments discussing patient care. I was able to introduce myself to some people and assist with Athens registrations. I have been literature searching, training and representing the service at inductions. I went around the wards to introduce myself and promote the service. It turned out to be a useful exercise which I intend to continue. I am slowly plodding along with my revalidation which I hope to submit before the year runs out.

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