The Publicity and Public Relations Group Conference held on the 31st of January at Aston University Library, Birmingham. My attendance was mainly due to the fact that I had been given the task of developing the marketing plan for my service and the workshop on putting together a marketing plan on the programme seemed serendipitous. I also wanted to further my activity in the wider community. The event was attended by about 50 professionals across a variety of sectors which made for great networking opportunities.
The chair, Davina Omar, welcomed attendees and went through housekeeping. The programme was arranged in an unorthodox format with the keynote at the end to allow for the winners of the 2019 Marketing Excellence Awards give their presentations first and allay anxieties. Something I'm sure they appreciated. It kicked off with the Shetland Libraries eServices Outreach Project by Louise Arcus and Kate Riise. The aim was to increase eService uptake by hard to reach clientele who were digitally, socially or geographically excluded, something I could relate to my work in a Community Trust. They marketed their RBDigital collection of audio books, eBooks, and eMagazines by raising awareness during physical visits. They also made use of the local media, newspapers, radio broadcast, and social media. The success of the campaign also led to promotion by word of mouth and created opportunities to highlight other Library services.
After lunch, there was a choice between two workshops. One on creating a marketing plan and the other was a forum on exchanging library marketing experiences. I attended the first session which began with the idea of using the PPRG Marketing Excellence Award criteria as a baseline for a marketing plan. A clear statement of objectives is required with a short description of what you aim to achieve and your target audience. The range of marketing channels to use should be identified - social media, posters, email, leaflets etc. What is most suitable for your campaign. Consider how you'll time the execution of tasks and establish roles and areas of responsibility with expected deadlines. Hints and tips for marketing were supplied.
My day didn't get all my questions answered but it definitely gave me a starting point. It also helped me reflect on where my marketing focus should lie. What I think is most important might not necessarily be the case. I am considering an audit of most asked questions to identify areas in the service that might need clarification in a future plan. In the meantime I have been able to state an objective which I will present to my team and hopefully move forward with it. All in all it was a productive day.